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WiFi Support Portal

Report a WiFi Problem

Your device's network info is read automatically. Fill in the details below and submit your report to CU Boulder IT.

Live Device Diagnostics
Scanning…
Connection
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Download
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live measurement
DNS Lookup
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resolution time
Pkt Loss
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of 10 pings
Connection Quality
Measuring…
Full Speed Test
Press Launch Test to run a live speed test via Fast.com (Netflix)
Quick Links
Join CU Secure Set up secure campus WiFi → wifi.colorado.edu WiFi Diagnostics View access point info via Meraki → ap.meraki.com
Problem Report
Please enter your name
Please select a building
Please select your operating system
Please select an issue type
📍 Find it: Settings → Wi-Fi → connected network name
📍 Find it: Settings → Wi-Fi → tap network → MAC Address
✓
Report Submitted!
Your report has been received by CU Boulder IT.
We'll follow up within one business day.
✓ Report submitted successfully!